Welcome to our AAV9 Support Page

For the purpose of the serum quality and testing, serum samples should be stored between -20°C to -80°C degrees without affecting the results of the test. If frozen, the serum condition is preserved as needed for an unlimited period of time.

The serum sample can be left at room temperature for 2 hours, after this time it should be stored – temporarily -in a fridge max 4 ° C, before it is picked up by the courier.

No, a temperature logger is not needed, as a serum sample will be shipped on dry ice.

No, please use a Sarstedt or Eppendorf tube (or similar polypropylene tube). A serum sample stored in the heparin tube is impossible to test.

Please send only one tube per patient together with one Laboratory Request Form (1 sample = 1 patient = 1 LRF).

Please isolate 0.5 ml serum per patient (an absolute minimum of 0.25 ml should be provided).

No, it is the courier’s responsibility to arrange a shipping box and dry ice. You only need to place the serum sample in the biohazard bag (provided by the courier) and hand it over to the courier together with the relevant documents (Laboratory Request Form & Customs Proforma Invoice).

Please reach out to Viroclinics via email for assistance at AAV9-Screening@Viroclinics.com

Please use this link to find the closest World Courier office to your location.

Please provide the following information to World Courier:

1. A shipment is ready for collection
2. Account number: 1311, protocol: AVXS AAV9
3. Provide full collection details; address, phone number, email address and preferred pick up date & time.

Please store the serum sample kit at room temperature.

Please contact Viroclinics via email at AAV9-Screening@Viroclinics.com for ordering the courier. Please provide following information:

• Serum sample pickup address
• Telephone number and e-mail address of the laboratory contact person
• Preferred date and time of pickup

Please send the Laboratory Request Form by email to: AAV9-Screening@Viroclinics.com

Please provide this information along with the Unique Patient Numerical Code by email to: AAV9-Screening@Viroclinics.com

The result will be reported within 4 working days after the day the serum sample arrived to Viroclinics. The AAV9 test result will be communicated directly within the body of the email sent to the email address provided on the Laboratory Request Form, unless otherwise agreed.